We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint.
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.
How to complain
We hope that most problems can be resolved quickly, easily and at a local level. Initially, we suggest you ask to speak to our Duty Manager, who will be able to deal with most grievances verbally. We need to know the details of your complaint as soon as possible. This enables us to establish the facts more easily.
We need to be informed of the complaint EITHER within twelve months of the incident OR within twelve months of discovering that you have a problem. This timescale can be reviewed in exceptional circumstances.
To make a complaint you may EITHER:
- Ask to speak to the Duty Manager
- Make an appointment with the Business Manager, Mrs Connorton
- Complete this form and hand it in to reception or post it to us at:
Julie Connorton, Business Manager, The Green House Surgery, Redcar Primary Care Hospital, West Dyke Road, Redcar. TS10 4NW
- You can complain to Healthwatch, the Champion for Health and Social Care in England.
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Name of Local Healthwatch: |
Healthwatch Redcar & Cleveland |
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Website details: |
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Telephone: |
0800 118 1691 |
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Address: |
Healthwatch Redcar &Cleveland, The Live Well Centre, Dundas Arcade, Middlesbrough. TS1 1HR. |
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Email: |
healthwatchsouthtees@pcp.uk.net |
Where to seek help and advice
The following agencies can provide assistance and advice to you:
- Healthwatch (T: 0800 118 1691)
- Local citizens advice bureau (T: 01642 030000)
If you require assistance in making your complaint you can contact the Independent Complaints Advocacy:
ICA (Independent Complaints Advocacy Service)
Telephone: 0808 802 3000
