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We have a duty doctor available each day who can be contacted for urgent matters.
To request an urgent appointment for today or tomorrow (Monday to Friday):
To request a routine appointment in the next 7 days:
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
To cancel your appointment:
When requesting an appointment you are free to consult with the clinician of your choice but please bear in mind you may need to wait a little longer for this.
If you wish to be seen swiftly, please just ask for the first available clinician. Most of our GP, Nurse Practitioner, and Paramedic Practitioner appointments can be booked up to one month in advance. In most cases, you can choose whether you would prefer a face-to-face or telephone consultation. Appointments with the Practice Nurses, Healthcare Assistants, or Phlebotomists can be booked at least six weeks in advance.
Standard appointments with a GP or Nurse Practitioner are between ten and fifteen minutes long. If you have multiple issues, please make a longer appointment.
There are a vast number of services available within the NHS. All our Medical Administrators have been trained to sign post patients to the most appropriate service, this may not always be a GP or Clinical Practitioner within the practice. They are all contractually bound by the NHS Code of Confidentiality.
Medical Administrators use a system which has been approved by the GP Partners. When you contact the practice with a query or to make an appointment, we will ask you some short questions to ensure you are seeing the most appropriate person to deal with your issue. If you object to this, please let us know at the time.
Please remember, when requesting a home visit, that Home Visits are for
Your responsibilities to us are:
In addition to your usual practice opening times, appointments will be made available for patients to book Monday to Friday 6:30pm to 8pm and Saturdays 9am to 5pm.These appointments will only be available for patients of Redcar Coastal Primary Care Network member practices, which are:
You can book an appointment through your GP surgery or online up to two weeks in advance. The NHS 111 service may also book for you. The service (known as Enhanced Access) will be provided by ELM Alliance from Bentley Medical Practice (Redcar Primary Care Hospital).
Patients can now get treatment for seven common conditions directly from their local pharmacy, without the need for a GP appointment or prescription.
The Pharmacy First scheme was launched by the government and NHS England on 31 January 2024 to give patients quick and accessible care and ease pressure on GP services.
But what does it cover and who will benefit?
Pharmacy First will enable community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.
Please click link for further information:
https://healthmedia.blog.gov.uk/2024/02/01/pharmacy-first-what-you-need-to-know/
If you need medical help now, use NHS 111 online or Call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
