Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system (SystmOnline) via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also: 

  • fill out a repeat prescriptions request form
  • bring the paper form to the surgery, Monday to Friday from 9am to 5pm

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

Electronic repeat dispensing (ERD) 

This is only appropriate for patients who consistently have the same medication. Once we have activated electronic repeat dispensing (ERD) for you, this means we have authorised six months of repeat medication for you (excludes inhalers, creams, drops and sprays, these need to be requested by an alternative method). You do not need to order your medication during this time, the pharmacist will already have your prescription and they aim to dispense it a few days before it is due. Your pharmacist should advise you when your last prescription has been issued but it's wise to make a note yourself. When your last repeat prescription has been dispensed (in approximately six months' time), you should contact us to arrange for the GP to review your medication and issue you another prescription for six months. You do not need to make a doctor's appointment for this. Our reception staff will liaise with the doctor and arrange this for you.

You can find more information here.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you would like to speak to someone at the GP surgery about your prescription:

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.