Latest News

Press Release - Rising Levels of abuse towards GP Practice Staff

Changes to Clevechem Pharmacy - Redcar Hospital

Clevechem Pharmacy Changes

Foodbanks 2022


Grangetown, St Hilda’s of Whitby, Clynes Road, Grangetown TS6 7LY       11am – 1pm

Mersey Road FB, Newcomen Methodist Church corner of Mersey Rd and Troutbeck Rd Redcar TS10 1NH       11:30am – 1pm


Emmanuel Church Saltburn, Windsor Rd Saltburn TS12 1LE, in the Echo Hall at the back       12:30pm - 2:30pm


Park Avenue Foodbank, Redcar Baptist Church, Park Avenue, Redcar TS10 3LJ       11am – 1pm

South Bank Baptist Church, Redcar Road East, South Bank TS6 6PH       10.30am – 12.30pm


St Peter’s Church, Lord Street Redcar TS10 3JL       11am -1pm

Brotton Foodbank Centre, Brotton Methodist Church, High Street Brotton TS12 2PA     1pm - 2.30pm


St George’s Church, Spencer Road, Normanby TS6 9BH        9:30am – 1pm

All Saint’s Church, South Avenue, Dormanstown TS10 5LL        11am – 13:30pm

 For your information,

No delivery service is available

Our centres are now back open inside to clients.

We also have advisors available to help clients with other issues

Please adhere to Covid restrictions at all foodbank centres as required.

June Bank Holiday

Don’t lose your head this jubilee! Order repeat medication in good time.

Remember we are closed Thursday 2nd, Friday 3rd, Saturday 4th and Sunday 5th June 

Access NHS services info JubileePharmacy opening times

June Bank Holiday Pharmacy Opening Hours

Pharmacy BH Opening Hours

Riverside Vaccination Clinic to Move to Redcar

Help and support for patients waiting for a hospital appointment or operation


The My Planned Care website supports people waiting for a hospital appointment, operation or treatment, and gives them advice and support while they wait. This includes access to average waiting times at their hospital and other useful advice and local services.

Patients can check the website of their allocated hospital for any information they may need before contacting their hospital or GP practice. Carers, friends, relatives and NHS teams can also see this information and, if needed, help guide people through the detail.

The site is easy-to-use and updated weekly with other advice and information on how to manage pain, keeping healthy, looking after their mental health, accessing financial help and other local support services. The site can also help people to prepare for their appointment or operation, including practical suggestions about how to manage symptoms and help prevent these from getting worse.

Face to face or telephone appointments? 

With effect from 3/5/22, we are increasing the number of Face to Face appointments available for patients to book. Almost all appointments with Nurse Practitioners/Paramedic Practitioners will be Face to Face. GP's will offer a mixture of appointment types. For the convenience of patients who prefer it, there will still be some telephone consultations available. From 3/5/22, you can book all of these appointments by calling the appointments booking line (open 24 hours/day, 365 days/year) on 01642 424622.

Covid vaccinations (updated 21/3/22) 

Following announcements in the media, we have been inundated with enquiries about booking covid vaccines.
Our Primary Care Network (the collective of practices who worked together to deliver the previous covid vaccination programme) is currently evaluating whether it is possible for us to run another vaccination programme.
Please do not contact us, as this blocks our phone lines for patients who need to speak to us.
When it is your turn to be vaccinated, either we will contact you or (if we opt out) the service commissioned to run the vaccination programme will contact you.

Dr Cowser - retirement 

After over 30 years loyal service to the practice and its patients, Dr Cowser is retiring at the end of March. She will be much missed by partners, staff and patients but we accept that it is now time for her to pursue her own personal interests and adventures. We wish her every happiness in her retirement! We are delighted to announce a relatively seamless handover, to Dr Nicola Hall (currently working at the practice as a Salaried GP). Dr Hall has already proven to be an excellent GP and has made significant contributions to the practice in her short time here. She joins us as a partner on 6/4/22. Dr Hall has a military background and brings with her a unique skill set which we are sure will benefit the partnership enormously.

We also welcome Dr Sorina Pop (Salaried GP) to our team. Dr Pop joins us on Thursday 17/3/2022. 

New telephone number to make appointments and order repeat prescriptions

We are delighted to announce an upgrade to our telephone system. We have added an automated service called Voice Connect (previously known as Patient Partner), which allows you to book, change or cancel an appointment or order a repeat prescription 24 hours/day, every day of the year.
As it is an automated system, there are no call queues! This has the added benefit of freeing up our staff to deal with the patients that need to speak to us.
To use this service, simply telephone 01642 42 46 22
Initially, to use the service, you may need to telephone us first - to obtain a PIN code, but as soon as you are set up, you can use the new system. 

Do you need evidence of your covid vaccination status (e.g. for travel)?

You can get this by downloading the NHS app or you can print a copy by visiting this website:

Wearing a facecovering is to continue in healthcare settings 

On 19/1/22, the Government announced that, in England, the wearing of face masks was no longer a legal requirement in public places from Thursday 27/1/22. However, the Government also recommends that people wear face coverings in enclosed or private spaces and continue to wear a face-covering when meeting people you would not ordinarily meet.

Healthcare is a unique setting and you may recall that when restrictions were lifted in July 2021, visitors to healthcare settings were still required to wear a face covering. For these reasons, we will be asking patients and visitors to The Green House Surgery to continue wearing a mask for the time being. Our staff will continue to wear masks when seeing patients face to face.

We are optimistic that this requirement will soon be lifted in healthcare settings too, but for the time being, we are grateful for your support in wearing a mask when you come to the surgery. If you choose not to wear a mask, please make this known to our reception team when you book your appointment, as we may have to make alternative arrangements in order to protect our patients and staff.

Here is the official guidance (please see section 10.5):

Paramedic Practitioner

In order to increase the number of appointments available to patients, we are delighted to announce that Ben England, Paramedic Practitioner, joined our team in December 2021. Ben will work in a similar way to our Nurse Practitioners. 

What's the difference between a Lateral flow test and a PCR test? 

If you have symptoms of Coronavirus you MUST take a PCR test!

Covid self-care help

Covid vaccine booster - make your appointment as soon as possible! 

Get boosted! check if you are eligible and make an appointment at a mass vaccination centre today.

Childhood ailments - advice for parents/guardians

Childhood flu vaccine: 5 reasons to vaccinate your child 

Childhood flu vaccine

Help to prepare for telephone and video consultations

Data sharing preferences

Patients can opt in/out of NHS data sharing using the link below or by using the NHS App - "your health" tab.

Obtain evidence of your COVID vaccination 

Patients are being asked NOT to contact their GP practice for proof of their Covid vaccination status. Instead, you can obtain this by telephoning 119 or by using the NHS App on your smartphone. This video is a quick guide to doing this: 

Medication reviews 

If your pharmacist prompts you that a medication review is due, you do not need to make a GP appointment. Please simply contact our reception and the staff will inform the GP that the review is due. This takes a few minutes and you do not need to be present.

Coronavirus advice and guidance

Latest Government guidance translated into 60 different languages:

Recovery after Covid

Recovery after COVID

Sickness absence self certification form

GP surgeries have also been asked to consult with patients by telephone, rather than face to face. This measure protects our staff and patients. We will implement this change from Monday 16/3/20. Please rest assured that all our team here at The Green House are working extremely hard to implement measures to ensure we continue to provide a high standard of care to all our patients. There is no cause for alarm or panic, we have good contingency plans to ensure the continuity of your GP healthcare service. We ask for your patience and support at this challenging time for the NHS.

With effect from 19/3/20, as a result of demand on our service, we are increasing our turnaround time for repeat prescriptions to 72 hours. 

Please follow us on Facebook for regular updates on the changes to our services as a result of the Coronavirus pandemic.

National data opt-out 

National data opt out - patient poster

National data opt-out patient information

Set your data choice:

Information about national health screening 

Screening timeline

Medical Research 

Medical Research

Friends and Family Test

In addition to the national patient survey, we collect information about levels of patient satisfaction via the nationally approved NHS "Friends and Family Test". You can review the results, which are generally updated on a monthly basis, by visiting this website:

Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website